Privacy Policy
Solari Health helps you take control of your health journey — tracking symptoms, doctor visits, and medications, with AI-powered insights, built for people managing chronic illness and autoimmune conditions. This policy explains what information we collect and how we handle it.
Information We Collect
- Account information: your email address and password (managed securely through our authentication provider).
- Health information you enter: symptoms, visit records, medications, and demographic details (such as age, sex, and conditions) that you choose to add.
- Usage and error data: technical information that helps us keep the app running and fix problems, with health-related details filtered out before it reaches our error-monitoring tools.
How We Protect Your Health Data
The health information you enter is encrypted (AES-256) in your browser before it's sent to our servers, and stored in encrypted form. We do not access your health data as part of normal operation.
In the interest of full accuracy: our system currently stores the encryption key on our servers, retrievable after you log in. This means our infrastructure has the technical capability to access your data, even though we do not do so in normal use. We are working toward a stronger design (sometimes called “zero-knowledge” encryption) where even we would not have that technical capability. We'll update this policy when that's in place.
AI-Generated Insights
When you request AI-generated insights, the relevant health data you've entered is sent to our AI providers (currently Anthropic and DeepSeek) to generate your personalized response. This is necessary for the feature to work — those providers process your data at the moment of the request in order to generate insights for you.
Other Services We Use
To run Solari Health, we rely on a small number of service providers:
- Amazon Web Services (Cognito): account authentication
- Neon: database hosting for your encrypted data
- Vercel: application hosting
- Sentry: error monitoring (configured to filter out health data)
- Stripe: payment and subscription processing
- Anthropic and DeepSeek: AI-generated insights
Your Choices and Rights
- You can export your data from your account settings.
- You can delete your account at any time; this requires re-entering your password to confirm.
- You can contact us with any questions or requests at support@solarihealth.ai.
Data Retention
We retain your information while your account is active. When you delete your account, we remove your account and associated health records, aside from anything we're required to retain briefly for legal, security, or backup purposes.
Not Medical Advice
Solari Health is a tracking and organizational tool intended to help you prepare for conversations with your doctor. It is not a substitute for professional medical advice, diagnosis, or treatment. See our Medical Disclaimer for more detail.
Age Requirement
Solari Health is intended for use by individuals 18 and older. We do not knowingly collect information from anyone under 18.
Security
We use encryption, access controls, and ongoing review to protect your information. No method of storage or transmission is completely secure, and we can't guarantee absolute security.
Changes to This Policy
We'll update this page as our practices change, and note the date of the most recent update above.
Contact Us
Questions about this policy or your data: support@solarihealth.ai